Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following criteria:
(1) Items must be sent in the same condition as you receive them using our return label that is provided by our customer service representatives.
(2) Email us at Markaffil77@gmail.com with your Name, Order Number, and any other relevant information stating why you are requesting a refund.
We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Order Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case, in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you have provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation Policy
We understand that sometimes plans change, and you may need to cancel your order. To ensure a smooth experience, please review our order cancellation policy below:
Within 24 hours of Placing the Order: You may cancel your order within 24 hours of placing it for a full refund.
After 24 Hours: If you wish to cancel after 24 hours, please contact us. Orders in processing may incur a restocking fee or may not be eligible for cancellation, depending on the item.
Custom or Special Orders: Custom-made or special-order items are printed on demand for each customer when they order and are non-cancellable and non-refundable after the order is placed due to their personalized nature. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Once production begins, we cannot make changes or cancellations.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Taxes, and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email: markaffil77@gmail.com
Call/SMS : ✆ (929-832-9825) Mon-Fri 9 am-5 pm EST